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A02 printer troubleshooting

Posted by Michael Greenhill
Updated on December 14, 2016

The printer in A02 is very temperamental and often requires troubleshooting. To complicate matters there is no easy way to identify exactly what’s preventing the printer from working.

Basic troubleshooting

Connect to the printer

If you do not have the Canon Pro9000II series on WHSCPrintSrv03 printer on your system, please contact the IT Department. We are more than happy to add the printer to your computer.

Check the ink

If the orange light is flashing on the front of the printer, lift the lid and wait for the ink cartridges to slide into view. If any of the inks are flashing red, they require replacing. Noteif the light for an ink cartridge is solid red, the cartridge is fine and does not require replacing.

Paper misfeed

Ensure that the plastic guide for the paper tray is set in the correct position for the paper in use.

Printer status lights

If the tips above haven’t fixed your problem, pay attention to the light sequence displayed on the orange alarm light. The sequence of flashes indicates the nature of the problem. Count the flashes and take the appropriate action to correct the error.

Two flashes

No paper in the Auto Sheet Feeder. Reload paper to the Auto Sheet Feeder and press the RESUME/CANCEL button.

Three flashes

Front Tray or Rear Support is closed / Paper jam. If the Front Tray is closed, open it to resume printing.

If the Rear Support is closed when printing from the Front Tray, open it and press the RESUME/CANCEL button on the printer.

If the error still remains when the Front Tray or the Rear Support is opened, paper may be jammed. Remove the jammed paper, reload paper in the printer, and then press the RESUME/CANCEL button.

Four Flashes

The ink tank installed may not be installed properly / The ink has run out
Possible causes are as follows:

  • The ink tank may not be installed properly (The lamp on the ink tank is off).
    Install the appropriate ink tank.
  • The ink has run out (The lamp on the ink tank flashes).
    Replace the ink tank, and close the Top Cover.

If printing is in progress and you want to continue printing, press the RESUME/CANCEL button with the ink tank installed. Then printing can continue under the ink out condition. Replace the empty ink tank immediately after the printing. The printer may be damaged if printing is continued under the ink out condition.

Note

If multiple ink lamps are flashing, check how fast they flash. Fast flashing (at about one second interval) indicates the ink is empty. Slow flashing (at about three second interval) indicates ink is low

Five flashes

Print Head not installed / Print Head not installed correctly / Print Head is defective
Install the Print Head. If the Print Head is already installed, remove the Print Head and then reinstall it.

If this error still remains, the Print Head may be damaged. Contact the IT Department.

Six flashes

Inner Cover is open. Close the Inner Cover and press the RESUME/CANCEL button.

Do not open or close the Inner Cover during printing because this can damage the printer.

Seven flashes

The ink tank is not installed in the appropriate position. Possible causes are as follows:

  • Some ink tanks are not installed in place.
  • More than one ink tanks of the same color are installed.
    Confirm that the ink tanks are installed in the appropriate positions.

Eight flashes

Ink absorber almost full. The printer has a built-in ink absorber for the ink used during Print Head Cleaning, for example. Eight flashes indicates that the ink absorber is nearly full. Press the RESUME/CANCEL button to cancel the error so you can continue printing. Before the ink absorber becomes completely full, contact a Canon service representative. (You will need to replace a particular part of the printer.)

Important!

Canon recommends that you call for service as soon as this error occurs. Once the ink absorber becomes completely full, printing cannot be performed until the ink absorber is replaced.

Nine flashes

A specified period of time has elapsed without receiving a response from the digital camera or digital video camcorder / The digital camera or digital video camcorder connected is not compatible with this printer. Disconnect the camera cable and reconnect it.

Note

Depending on the model or brand of your PictBridge compliant device, you may have to select a print mode before connecting the device. You may also have to turn on the device or select Play mode manually after connecting the device to the printer. Perform necessary operations according to the instruction manual supplied with your device.

If the error is still unresolved, there is a possibility that you are using a digital camera or digital video camcorder that is not supported by the printer. PictBridge-compatible digital camera or digital video camcorder can be connected to your printer for Direct Printing.

Ten flashes

The Front Tray is not set to its correct position / The Front Tray was moved during printing.

When printing from the Auto Sheet Feeder, return the Front Tray to its normal printing position. Ensure that paper is loaded in the Auto Sheet Feeder and then press the RESUME/CANCEL button on the printer to resume printing.

If you have moved the Front Tray during printing, return the Front Tray to the correct position, then press the RESUME/CANCEL button on the printer and try printing again.

Do not move the Front Tray during printing.

Eleven flashes

Automatic Print Head alignment failed / The Page Size setting does not match the size of the paper loaded in the printer.

When performing Automatic Print Head Alignment

Possible causes are as follows:

  • A4 or Letter-sized paper is not loaded in the Auto Sheet Feeder.
    Press the RESUME/CANCEL button on the printer to clear the error, then load two sheets of A4 or Letter-sized plain paper in the Auto Sheet Feeder.Automatic print head alignment cannot be performed using paper from the Front Tray. For automatic print head alignment, always load paper in the Auto Sheet Feeder.
  • Print Head nozzles are clogged.
    Press the RESUME/CANCEL button on the printer to clear the error, and then print out the nozzle check pattern to examine the print head condition.
  • The Paper Output Slot has been exposed to a strong light source preventing correct Print Head alignment.
    Press the RESUME/CANCEL button on the printer to clear the error and move the printer to a darker location.

After carrying out the above measures, if the problem continues after aligning the Print Head again, press the RESUME/CANCEL button on the printer to clear the error, and then perform manual print head alignment.

When printing the nozzle check pattern or performing Manual Print Head Alignment

Other than A4 or Letter-sized paper is loaded.

Press the RESUME/CANCEL button on the printer to clear the error, and load A4 or Letter-sized plain paper in the Auto Sheet Feeder. Then try performing again.

When performing an ordinary print job

Press the RESUME/CANCEL button on the printer to clear the error. Then check the Page Size setting in the Page Setup tab (Windows) or the Page Setup dialog box (Macintosh) in the printer driver and load paper that is the same size as the setting and try printing again.

If this error occurs even when the paper loaded in the printer is the same as the setting, set the printer driver not to detect the width of the paper.

The settings here are also applied under Direct Printing from a digital camera.

Note

Select the Detect paper width check box again once printing is complete, and then click Send.

 

Updated on December 14, 2016

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